Terms and conditions

These Terms and Conditions, form the basis for the provision of all services on our online marketplace www.goldtrilogy.com. 

This online marketplace belongs to

SC FUTURE DEVICES DISTRIBUTION SRL

RO44106977

These terms are accepted by you as a customer in connection with the placing of orders and will also be available on this site at all times.

 Goldtrilogy.com sells jewellery and watches from various brands. As a customer, you can shop safely online at Goldtrilogy.com. It is our most important task to ensure the good experience when you shop at Goldtrilogy.com

As a customer, you can shop safely online at Goldtrilogy.com.

Should you have any questions, you are always welcome to send us an e-mail, use the chat or call us, we answer e-mails within 48 hours. .

Email: customercare@goldtrilogy.com

Payment

We reserve the right to change prices on the website with immediate effect. The applicable price for your purchase is the one that at the time of ordering is stated on the website next to the item in question.

We also reserve the right to charge the money at the time of order confirmation.

Goldtrilogy.com accepts payment with Visa, MasterCard, American Express , Maestro.

We do not charge card fees. Note, however, that fees may still be charged for the use of card types issued outside the EU.

We also accept payment via bank transfer, however please be aware that you are not protected by the objection scheme, when using bank transfer. But you can still take advantage of our attractive return policy. You must cover any costs incurred in connection with money transactions.

We reserve the right to reject certain payment methods for a given order and to refer to other payment methods.

For your safety, security checks are taken on all payments made to us at the time of purchase. If we need further information to verify your purchase, we will contact you before processing the payment.

When you place your order, the money will be reserved in your account. Payment will be deducted from your account when we receive the order.

By clicking “Complete the order and pay”, you place a binding order on the items in your shopping cart. We will send you an order confirmation per. email as soon as you submit your order.

The Gold Trilogy website, mobile and any other means of collecting personal data are controlled by Gold Trilogy referred to as “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is. Please read our Privacy Police for further info. 

Right of complaint

When you shop with us as a consumer you have a right to make a complaint for 14 days after the purchase.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

The item must always be sent back in proper packaging.

Please always contact us before sending a complaint: customercare@goldtrilogy.com

The item must be sent to:

GOLD TRILOGY

Biruintei street no 3 

077160

We only accept packages that are sent directly to the address.

When you return the item, please enclose a detailed description of the problem.

Gift card

Gift certificates are a product that can be purchased at Goldtrilogy.com. The gift card can only be redeemed in connection with purchases at Goldtrilogy.com, and can thus not be used to purchase more gift cards. If the value of the gift card does not cover the order you want to complete, the difference can be paid using one of the accepted payment methods. The value of the gift card cannot be paid in cash, just as there will be no interest on the gift card.

Right of withdrawal

Statutory right of withdrawal

When you buy at Goldtrilogy.com, you have a statutory right to cancel your purchase within 14 days without giving any reason. The 14-day right of withdrawal includes 14 full days and runs from the day you, or a person appointed by you (but not the supplier), received the last of your goods

Extended right of withdrawal

Without prejudice to your statutory right of withdrawal, we offer you the opportunity to return your goods within a total of 30 days of receiving them. This extended right of return allows you, even after the expiry of the 14-day right of withdrawal period, to cancel the concluded purchase agreement by returning the goods to us within 30 days after you have received your goods (the period runs from when you receive your goods).

If you have ordered several different items in one order, but they have been delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 30 days from receiving your order to let us know that you will regret your purchase.

You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Undoing part of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Order cancellation only happens if

We may reject your order or cancel your order, in special cases.

This may include cases where we cannot get payment approved or where payment information or something in the payment process is incomplete.

If we identify a product defect or pricing error on the Website.

If you as a customer fail to meet the criteria for purchase that are legally required.

If t we suspect that your order is related to illegal activity.

If you fail to submit all necessary and relevant information that enables us to fulfill the order.

That items are unavailable or sold out.

In special cases, we allow ourselves to be able to contact you by phone or e-mail, to confirm details that we deem necessary before we are able to process and ship your order.

This is to secure you as a customer. This can happen, for example, in cases where your order is of particularly high value.

The products shown for sale on Goldtrilogy.com are intended for private use by consumers and goods may not be resold or offered as a commercial enterprise. We reserve the right to limit the total value of items that may be included in an order. If the total value of items in your basket exceeds the limit that we may choose from time to time, we will contact you.